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Customer Support Email Triage + Auto-Reply

Triage every support email in 3 seconds, auto-reply to the easy 60%

An n8n workflow that hooks your support inbox, classifies each incoming email by intent and urgency, drafts a Claude-written reply for the easy ones, and routes the hard ones to the right human with full context. Cuts inbox time by 60-80% for solo founders and 2-5 person agencies.

For who
Solo founders, indie SaaS, small agencies, any team with a shared support inbox
Saves
~6 hours/week of inbox time
n8n nodes used
Gmail, Claude, Switch, Set, Slack, Notion
Get the template
Pick a tier, drop your email, you are checked out in under a minute.

PayPal accepts cards, Apple Pay, and Google Pay. Razorpay (INR) on the pricing page for India. 30-day refund, no questions.

Buying for: Customer Support Email Triage + Auto-Reply

Inside the workflow

What this template does, exactly.

  • Classifies every inbound email: bug, billing, refund, feature request, sales, other
  • Auto-replies to billing FAQs, shipping questions, and other deterministic patterns
  • Drafts replies for medium-complexity issues, queues in your inbox as drafts (you click send)
  • Routes urgent issues (refund risk, churn signal, angry customer) with a Slack ping
  • Logs every classification + action to Notion or Airtable for weekly review
  • Built-in escape hatch: any email containing 'speak to human' goes straight to you
What you need before you import

Requirements.

  • n8n self-hosted or cloud account
  • Gmail or any IMAP-capable email account
  • Anthropic API key
  • Optional: Notion or Airtable for logging, Slack for alerts
What is in the ZIP

Seven files. Not just a JSON.

workflow.json
Importable n8n workflow with credentials prompt and clean node naming
README.md
5-minute setup guide with screenshots and a credentials checklist
system-prompt.md
The Claude prompt the workflow uses, with customization notes
env-template.txt
Exact env vars to set, with comments explaining each
sample-inputs/outputs.json
3 real-world inputs and the expected outputs to confirm the workflow runs
loom-link.txt
5-7 minute walkthrough video covering import, customization, and the failure modes to watch for
Why seven files instead of just JSON: most n8n marketplace templates are bare workflow exports. Ours are tested with real data, documented end to end, and walked through on video. Setup in 10 minutes instead of 2 hours.
The handover guarantee
You buy it, you own it. Forever.

The workflow runs on your n8n with your API keys. We never see your data and never bill you per call. If we go away tomorrow, your workflow keeps running. The ZIP is yours, the prompt is yours, the customizations are yours. No license check, no phone-home telemetry.

Other templates buyers pair this with

Want all 5? The bundle saves you ~$288. See the bundle